Arrival: Please arrive at least 10 minutes before class to give yourself enough time to park, meet your instructor, and change into the required grip socks for your Lagree class. 

Class limitations: Due to risk of overuse injuries, only 1 class per day will be allowed. 

Grip socks: For safety and hygeine, grip socks must be worn during class. You can find them for purchase online and at many retailers that sell fitness apparel. If you need a pair, they are available for purchase at the studio. 

Class cancellation: To ensure all clients have a fair opportunity to attend class, we have an eight (8) hour cancellation policy. If you know you won’t be able to make your reserved class, log into your account to cancel your reservation. All cancellations MUST BE DONE ONLINE through your account to prevent any miscommunication. Do not call the studio to cancel your class. For your convenience, you may download the GloFox app for MDRNfitness to manage your account on the go. Cancellations made eight (8) hours or more prior to class WILL NOT incur a fee. 

Cancellation Fees: Cancellations made less than eight (8) hours  prior to your scheduled class are considered a late cancel and will incur a fee as outlined below. This will be charged to your credit card on file. We are not responsible for any bank overdraft fees that may occur from late fees.

Fees:

• Cancellation 8 hours or more prior to class: No fee. (You may wish to switch to a different class beyond the 8 hour time frame). • Late cancel (less than 8 hours prior to the start of  class): $15 fee • No show/no cancel: $25 fee. Late cancel fees may be charged the day of the missed class or later in the week depending on when the reports are run. Should you have any questions about this policy, please reach out to the studio owner or manager for further clarification.

Waitlist: We encourage you to put yourself on the waitlist for your favorite class. If a spot opens up, the first person on the waitlist will be booked into the class. For members using the app, you will be notified via push notification. Please make sure you have the notifications enabled for the GloFox app on your phone’s main app settings. For members who have never logged in via the app, you will be notified via email.  Please do not rely on the push notifications and/or email alone, as there is always the potential for technical difficulties, spam problems, junk mail issues, and potential email server hiccups. It is your responsibility to stay on top of your waitlist request. 

Membership Holds: Going on vacation for a week or more? Put your account on hold! This courtesy is a perk exclusively available to our members. Hold periods must be a minimum of one (1) week and a maximum of four (4) weeks. Your payments/dates will be automatically adjusted based on your hold time frame. 

• 12 Class/month + members get one (1) hold free. 

• Unlimited members get two (2) holds free. 

• Requests outside of the complimentary holds can be done for a fee of $25. 

• If the hold is due to illness or medical reasons, the $25 fee is waived if a medical note from your physician is provided. Please speak to management for details. 

Presale Offers: Presales are only available once per client. 

• Founding Membership Rate is locked in as long as a membership remains active without interruption. If membership is cancelled by client at any time and client wishes to rejoin, they must join at the then current membership rates. (Scheduled hold for vacation or illness does not apply to this). Founding memberships are an individual membership only. 

Memberships-allow the following number of classes in a one (1) month period: 

• Like It : eight (8) classes 

• Love It: twelve (12) classes 

• Addict: unlimited (one visit per day) 

Note: All memberships have access to all class types on the schedule and allow up to one visit per day. Regular memberships require an initial three (3) month commitment. An additional price reduction is given for a 12 month commitment.

• Thereafter, your membership will automatically renew for the same term length and price. Automatic renewals may be cancelled at any time after your 3 (or 12) month commitment (though we’d hate to see you go! Ask us if there’s another option that might better suit your needs). One month is considered any 30 consecutive days, not the first date of the actual month. Cancellation requests must be received 30 days prior to your next renewal period.

• Cancelling the auto-renewal of your membership prevents any future booking and cancels all scheduled classes booked beyond your expiration date. 

• If you cancel your membership and want to rejoin at a later date, pricing is not retroactive. Your new membership will be at the then current rate. 

• Don’t want to lose your membership rate by cancelling? Memberships can be placed on hold for up to four (4) weeks at a time. Some memberships include complimentary holds, but any membership can request a hold for a $25 fee. See a member of management to discuss this option. 

• Unused classes at the end of each month are forfeited and do not roll over. 

• Memberships require a valid credit card on file. Individual Memberships can’t be shared: they are non-refundable and non-transferrable. 

• After the allotted classes for your membership are used for each month, members are eligible to take additional classes for $12/class. This will automatically be offered as a payment request upon booking the additional class.

Group Rates-restricted to named members on the account ONLY. No switching of members within the group will be allowed unless the primary group member makes a permanent change to the account. See management with questions or direction on how to best set up your account for your needs. No additional discounts allowed on group membership as there is already a discounted rate built in. There are multiple options good for couples, parent & minor child, large families and small businesses.

Class Packs: Class packs must be used within the expiration period indicated and are not subject to membership discounts. Due to the flexibility and minimum commitment class packs afford the user, this option does not qualify for additional discounts available to memberships.

• One visit per day allowed.

• Valid credit card on file required.

• Cannot be shared and are non-refundable and non-transferrable.

Private Sessions 

• May be purchased in advance and are valid for six (6) months from date of purchase.

• Must be scheduled directly with the studio.

• Valid credit card on file required. 

• Deposit required at the time of booking for Private Group Sessions ($50); remainder of charge + tax will be collected at time of event.

• If private session is cancelled within 24 hours of scheduled class, the deposit will be forfeited.

• Private group will be charged to group organizer; 20% discount will apply if group organizer has an active membership. 

• Private 1:1 sessions will forfeit the cost of the session with late cancellation (less than 8 hours notice). 

Class limitations: Due to risk of overuse injuries, only 1 class per day will be allowed.